One of a kind remake policy

Go back to shopping cart

Here at Original Stitch, we value customer satisfaction. We have tailored our system so that your experience is hassle free. We offer a free remake if your shirt does not fit to your liking.

Remake policy:

  • 30 day remake window from receipt of shirt.
  • One remake for each client.
  • Free shipping on the remake order.
  • There are minimum change limitations. Please click here for more details.
  • We do not offer remakes based solely on design/fabric preference or sizing issues that were confirmed by you through our sizing confirmation email system.
  • Our fabrics are on a rolling basis and we cannot guarantee that we will have your fabric in stock for a remake. Rest assured, we will do everything we can do to help you in this circumstance.
  • Please be ready to supply front and side photographs of yourself wearing the shirt. We may need them to diagnose sizing issues to get your into your perfect fit.
  • We will need you to send the shirt back to our office in San Francisco to be remade. We will inform you of the address when you go to get your remake filed.

You can start a remake request on your purchase history page or by writing to us at clientrelations@originalstitch.com



Have more questions? Submit a request

0 Comments

Article is closed for comments.