FAQ

◇Registration or account◇

• Do I have to register to Original Stitch in order to purchase Pokémon Shirts?
• I forgot my password!
• How do I change the shipping address?
• How do I change my registered email address and password?
• How to stop newsletter
• How do I unsubscribe?
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◇About delivery◇

• About delivery country and region
• I want to check the delivery status of my shirt.
• How much is the shipping fee?
• How soon will my order arrive?
• Is it possible to finish the shirt early?
• I tracked my package. It says "Retention". What does that mean?
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◇order◇

• Free remake Service
• How do I get a free remake?
• How to use coupon code or gift card
• I want to check the details of the shirts I order.
• How much is the price?
• What methods of payment do you accept?
See all 18 articles

◇About design or size◇

• About product and design
• About sizing
• About fabric color
• Can I adjust the size after the shirt has arrived?
• What is your fabrics thickness, thread-count, etc.?
• About repair
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◇Others◇

• Need more help?
• Shipping Update Amidst COVID-19
• How can I get a refund?
• Email reception settings
• Can I receive a receipt?
• I would like to gift Pokémon Shirts as a present. Is there any wrapping service?
See all 9 articles