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  1. Original Stitch Support Center
  2. FAQ

FAQ

◇Registration or account◇

  • Do I have to register to Original Stitch in order to purchase Pokémon Shirts?
  • Forgot password?
  • How do I change my shipping address?
  • How do I change my registered email address and password?
  • How do I unsubscribe?
  • How do I delete my account?

◇About delivery◇

  • About delivery country and region
  • Can I check the delivery status?
  • How long does it take from order to shipment?
  • Is it possible to finish the shirt early?
  • I tracked my package. It says "Retention". What does that mean?
  • Import Duties, Custom VAT Taxes

◇order◇

  • How to Return your Shirt for a Free Remake if you received incorrect sizing (Revised February 17, 2021)
  • How do I apply for a free remake?
  • How do I check on my order?
  • How much is the price?
  • How can I trust that my credit card transaction is safe?
  • What methods of payment do you accept?
See all 19 articles

◇About design or size◇

  • About product and design
  • About sizing
  • About fabric color
  • What is your fabrics thickness, thread-count, etc.?
  • About repair
  • Do you cater to the Big & Tall? What about the short?
See all 7 articles

◇Others◇

  • Notice of System Renewal
  • Need more help?
  • Shipping Update Amidst COVID-19
  • How can I get a refund?
  • Email reception settings
  • Can I receive a receipt?
See all 10 articles
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