◇Registration or account◇

• Do I have to register to Original Stitch in order to purchase Pokémon Shirts?
• Forgot password?
• How do I change my shipping address?
• How do I change my registered email address and password?
• How do I unsubscribe?
• How do I delete my account?

◇About delivery◇

• About delivery country and region
• Can I check the delivery status?
• How long does it take from order to shipment?
• Is it possible to finish the shirt early?
• I tracked my package. It says "Retention". What does that mean?
• Import Duties, Custom VAT Taxes

◇order◇

• How to Return your Shirt for Free Remake if you received incorrect sizing (Revised February 17, 2021)
• How to use coupon code or gift card
• How do I check on my order?
• How much is the price?
• What methods of payment do you accept?
• How can I trust that my credit card transaction is safe?

See all 15 articles

◇About design or size◇

• About product and design
• About sizing
• About fabric color
• What is your fabrics thickness, thread-count, etc.?
• About repair
• Do you cater to the Big & Tall? What about the short?

See all 7 articles

◇Others◇

• Notice of System Renewal
• Need more help?
• Shipping Update Amidst COVID-19
• How can I get a refund?
• Email reception settings
• Can I receive a receipt?

See all 10 articles

For customers who ordered before February 17, 2021 or Customers planning to buy a collaboration brand

• Original Stitch - Men's Dress Shirt Size
• Original Stitch - Men's Casual Shirt & Relaxed Shirt Size
• Free remake Service
• How do I get a free remake?
• Will my sizing be saved? How do I make sure that my sizing is saved for my next order?
• Can I change the size after placing an order?

See all 15 articles